WARRANTY:
Perlick Corporation (“Perlick”) warrants to the original retail purchaser that during the Basic Warranty Period, Perlick’s products will be free from defects in material and workmanship, and during the Extended Warranty Period, the hermetically sealed refrigeration system contained in Perlick’s undercounter or upright refrigerators will be free from defects in material and workmanship. This system consists entirely of the compressor, condenser, drier, connecting tubing, evaporator and hot gas bypass valve.
The Basic Warranty Period is as follows:
- For a new product or a floor display model sold within three (3) years of being put on the floor, in each case other than the H50IM Clear Ice Maker: The three (3) year period commencing on the date of purchase by the original retail purchaser, except that the Basic Warranty Period will be the two (2) year period commencing on the date of purchase by the original retail purchaser if the purchase of the product is not registered with Perlick within ninety (90) days of purchase in the manner described below.
- For the H50IM Clear Ice Maker, a floor display model (other than of the H50IM Clear Ice Maker) sold more than three (3) years but less than six years after being put on the floor or a factory second (B-Stock) product: The one (1) year period commencing on the date of purchase by the original retail purchaser.
- For a floor display model of the H50IM Clear Ice Maker sold more than three (3) years but less than six years after being put on the floor: The ninety (90) day period commencing on the date of purchase by the original retail purchaser.
The Extended Warranty Period applies only to the hermetically sealed refrigeration system contained in Perlick’s undercounter and upright refrigerators. For undercounter refrigerators, the Extended Warranty Period is the portion of the six (6) year period commencing on the date of purchase by the original retail purchaser that is not covered by the Basic Warranty Period. For upright refrigerators, the Extended Warranty Period is the portion of the twelve (12) year period commencing on the date of purchase by the original retail purchaser that is not covered by the Basic Warranty Period.
For a floor display model sold six years or more after being put on the floor, there is no warranty and such product is sold on an “as is” basis.
REMEDY
Perlick will provide the parts and labor necessary to repair or replace (at Perlick’s option) any parts proven to be defective in material or workmanship during the Basic Warranty Period. Perlick will provide the replacement parts, but not the labor, for any parts of the hermetically sealed refrigeration system proven to be defective in materials or workmanship during the Extended Warranty Period. The cost of freight to ship the replacement parts will be paid by Perlick. Replacement parts are warranted for the remainder of the original warranty period, or ninety (90) days, whichever is longer.
OTHER TERMS AND CONDITIONS
This Warranty applies only to products installed in the fifty states of the United States, the District of Columbia and the ten provinces of Canada.
To obtain the warranty coverage described in this Warranty, Perlick or its authorized distributor or dealer must receive written notice of the warranty claim within the applicable warranty period. To receive parts and/or service and the name and telephone number of the nearest Perlick authorized service representative, please contact your Perlick dealer or distributor, or Perlick’s Customer Service Department by writing to it at Perlick Corporation, Attn: Customer Service Department, 8300 West Good Hope Road, Milwaukee, Wisconsin 53223; or by calling Perlick’s Customer Service Department at 800-558-5592; or by e-mailing Perlick’s Customer Service Department at warrantyinvoice@perlick.com. In addition, you can notify Perlick of a warranty claim by submitting the form on the Perlick website at perlick.com/residential/contact and choosing ‘Service’ from the department list.
All service provided by Perlick under this Warranty must be performed by Perlick’s authorized service representatives, unless otherwise specified by Perlick in writing. Service will be provided during normal business hours.
This Warranty applies only to the original retail purchaser of the Perlick product, and may not be assigned or transferred.
This Warranty does not apply to:
- Damage to Products occurring during transportation.
- Products that are used in a manner that is not normal residential or light commercial use.
- Products that are: improperly installed; misused or abused; operated with low voltage; wired in a manner not conforming to electrical codes; not properly operated in accordance with Perlick’s instructions; not cleaned or maintained in accordance with Perlick’s instructions; modified; or damaged by lightning or other acts of nature.
- Consumable items such as light bulbs.
- Cosmetic damage.
- Adjustments to controls, door reversal, cleaning the condenser or other routine maintenance.
- Products for which the original proof of purchase, delivery date or serial number cannot be verified.
- Products for which the defective parts are not returned for inspection if requested by Perlick.
- Damage to other property caused by the products, including but not limited to loss of food due to spoilage and damage caused by water leakage.
THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; PROVIDED HOWEVER, THAT TO THE EXTENT REQUIRED BY LAW, IMPLIED WARRANTIES ARE INCLUDED BUT DO NOT EXTEND BEYOND THE DURATION OF THE EXPRESS WARRANTY FIRST SET ABOVE.
PERLICK’S SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY ARE SET FORTH IN THE PARAGRAPH ENTITLED “REMEDY” SET FORTH ABOVE.
PERLICK SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING FROM THE SALE, USE OR INSTALLATION OF THE PRODUCT OR FROM ANY OTHER CAUSES WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESS OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY. IN NO EVENT SHALL PERLICK’S LIABILITY WITH RESPECT TO A PRODUCT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Commercial Warranty
TERMS AND CONDITIONS
The terms and conditions set forth below together with those appearing on the face of the Acknowledgement (the “Order”) constitute the complete and exclusive agreement between Perlick Corporation and the Buyer pertaining to the goods and/or services identified in the Order. If there is a discrepancy or conflict between any exhibit or supplement to the Order and these terms and conditions, these terms and conditions shall control. The Order is intended by Seller and Buyer to be the complete, exclusive, and final statement of their agreement. Any changes to an Order must be in writing and signed by Perlick and Buyer.
TERMS NET 30 DAYS
Payment accepted by Visa, MasterCard, or Discover card or cash in advance unless prior accommodations have been made with our Credit Department. Please direct inquiries for detailed information to our Credit Manager. All sales, excise, or similar taxes required by law to be collected or paid by seller shall be in addition to prices quoted unless an appropriate Tax Exemption certificate is furnished. All goods are sold F.O.B. factory. Except otherwise provided, Perlick will not be responsible for freight, transportation, insurance, shipping, storage, handling, demurrage, or similar charges. Invoices are payable in full in thirty (30) days following the invoice’s date of issuance. If by the terms of sale credit is extended, Perlick reserves the right to revoke such credit if buyer fails to pay for any products when due and may demand payment prior to the commencement of any further shipment.
WAIVER
Any waiver of strict compliance with the provisions of an Order must be in writing. No such waiver shall be construed as a waiver of any other term or condition except as provided in writing, nor as a waiver of any subsequent breach of the same term or condition.
METHOD OF SHIPMENT
All shipments are carefully packed and labeled. Crates, boxes, and cartons used are of approved weight and strength. Freight rates are based on a 100-pound minimum.
LOST AND DAMAGED MERCHANDISE
THE RESPONSIBILITY OF THE PERLICK CORPORATION CEASES UPON ACCEPTANCE OF ITS PRODUCTS BY THE CARRIER. Any damage or loss sustained in shipment is the carrier’s responsibility. Before giving the carrier a clean receipt at time of delivery, make sure you receive every item on the bill and inspect every carton, crate, and box for concealed damage, e.g., broken boards, crushed or punctured cartons, torn cardboard. IF ANY ITEMS ARE SHORT OR DAMAGED, DO NOT ACCEPT THE SHIPMENT UNLESS THE CARRIER MAKES A NOTATION OF THIS ON YOUR FREIGHT BILL. Then request an inspection. Do not destroy the packing materials. If their agent does not make an inspection within five days, advise the carrier via letter that you notified them regarding the matter and that they have failed to act. You will need this letter to support your claim. Then file a claim for your loss. When you give the carrier a clean receipt, you accept the total responsibility for the shipment. UPS shipments are insured individually, and UPS will replace all merchandise that is lost or damaged.
RETURN OF MERCHANDISE
Do not return any merchandise without our approval. Merchandise returned without a return merchandise authorization number will not be accepted at Perlick. Used, discontinued, and certain custom-made items cannot be returned for credit. These custom items include non-catalog products (specials) as well as custom assembled catalog products. Catalog items are designated as nonreturnable on the price list page on which they appear. Items returned must be in new condition and packaged in their original carton or crate. Freight charges must be prepaid on all return shipments. When a return is authorized, a credit may be allowed pending an examination of the returned goods. The amount of the restocking charge will depend on the condition of the equipment. The minimum restocking charge for glasswashers, bottle coolers, frosters, direct draws, cooler series back bars, and accessory parts is 20%. The minimum restocking charge for custom series cabinets is 50%. The minimum restocking charge for unassembled, freestanding underbar stainless steel modules is 20%. Assembled underbar modules are considered custom products and are not returnable for credit. The restocking charge on the item returned is either a percentage of the value of the item or $35.00, whichever is greater.
ONE-YEAR PARTS WARRANTY
Perlick products are guaranteed against defects in both material and workmanship for a period of one year from date of sale. Defective parts will be replaced on a no-charge basis, F.O.B. our factory, when adjudged defective upon inspection. We are not responsible for parts damaged by alteration, unauthorized service, accident, or abuse. All costs incident to replacement, to include freight, labor and/or loss of sales, must be borne by the user.
ONE-YEAR LABOR WARRANTY
In addition to Perlick’s one-year parts warranty and five-year compressor warranty, ALL PERLICK REFRIGERATION SYSTEMS are offered with a one-year labor warranty at no extra charge. Perlick’s one-year labor warranty provides that Perlick will pay for the cost of any labor to replace any defective part for up to one year after installation, subject to the following terms and conditions: (A) Parts returned to Perlick shall be returned freight prepaid and shall be identified with Perlick’s serial number and return authorization number. (B) Improper operation due to voltage variances, inadequate wiring, and physical damage is the responsibility of the purchaser. They are not manufacturing defects. (C) Condenser coils shall be cleaned regularly. Failure to provide an adequate flow of cooling air will void this warranty. (D) Factory-specified maintenance and installation will be provided by the selling dealer, who shall also be responsible for the installation and setup of these products in accordance with local plumbing, refrigeration, and electrical codes. Perlick’s one-year labor policy applies to the United States and Canada. It does not apply to refrigeration systems added by others (remote systems) or any part which has been subject to misuse, neglect, alteration, accident, or to any damage caused by transportation, flood, fire, or other acts of God.
SECOND-YEAR EXTENDED PARTS AND LABOR WARRANTY
Perlick’s one-year parts and labor warranty can be extended to two years with the purchase of a two-year parts and labor warranty. To obtain this protection, order as follows:
Part No. Description Net Price 730 Two-year extended parts and labor warranty for Refrigeration products $130.00 730G Two-year extended parts and labor warranty for Glasswashers $165.00 FOUR-YEAR ADDITIONAL COMPRESSOR WARRANTY (SELF-CONTAINED UNITS)
The Perlick Corporation will warrant to the original user the sealed-in mechanism consisting of the motor compressor and component parts within the sealed housing of the condensing unit for an additional period of four years following the regular one-year warranty period. This plan applies to the compressor only, installed within the United States and Canada. Perlick’s one-year parts labor/service policy applies to the United States and Canada. It does not apply to refrigeration systems added by others (remote systems) or any part which has been subject to misuse, neglect, alteration, accident, or to any damage caused by transportation, flood, fire, or other acts of God. Perlick’s one-year parts and service/labor warranty provides that Perlick’s registration card be completed and mailed within ten days after the date of installation. Failure to reply promptly could void Perlick’s labor/service warranty.
EXCLUSION OF WARRANTIES
EXCEPT AS PROVIDED ABOVE, PERLICK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
LIMITATION OF REMEDIES AND DAMAGES
If Buyer makes a valid and timely claim as outlined above, Perlick’s liability and Buyer’s remedies under this agreement will be limited solely to labor charges authorized and/or replacement or credit, at Perlick’s option, with respect to Products returned at Buyer’s expense within thirty (30) days after warranty repair. PERLICK’S LIABILITY WILL IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE RETURNED PRODUCTS. PERLICK WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS EXCEPT AS COVERED UNDER OUR WARRANTY, LOST PROFITS, OR THE LOSS OF PERISHABLE PRODUCTS RESULTING FROM THE USE OF OR INABILITY TO USE OUR PRODUCTS OR FROM OUR PRODUCTS‚ INCORPORATION INTO OR BECOMING A COMPONENT OF ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS AGREEMENT.
COVERAGE:
Alno, Inc.’s limited lifetime warranty and one (1) year warranty cover both Cabinet Hardware and Bath Accessories and are provided to the original consumer purchaser holding a receipt from an authorized Alno, Inc. dealer. The limited lifetime warranty and/or one (1) year warranty are subject to the conditions and limitations set forth herein. The limited lifetime warranty and one (1) year warranty are not transferrable.COVERAGE PERIOD:
Cabinet Hardware and Bath Accessories purchased from an authorized Alno, Inc. dealer prior to August 1, 2013 shall have the one (1) year warranty which shall terminate as to all such items on July 31, 2014. Cabinet Hardware and Bath Accessories purchased from an authorized Alno, Inc. dealer on and after August 1, 2013 shall have a limited lifetime warranty. The limited lifetime warranty extends for the lifetime of the original residential purchaser at the original location in which the cabinet hardware and bath accessories were installed. The one (1) year warranty extends through July 31, 2014 to the original residential purchaser at the original location in which the cabinet hardware and bath accessories were installed. The limited lifetime warranty and one (1) year warranty automatically expire at such time as the original purchaser sells or otherwise transfers, or as to the one (1) year warranty, have no force and effect if the original residential purchaser has already sold or otherwise transferred, the property, at which the cabinet hardware and/or bath accessories were installed or at such time as the cabinet hardware or bath accessories have been removed from the location in which these items were originally installed. Additionally, the one (1) year warranty automatically expires as to any covered item, if item 1 under the section titled Warranty Claims, below, is not fully complied with by the original residential customer prior to August 1, 2014.EXCLUSIONS:
The following are excluded from any and all warranties provided herein:(i) “Living Finishes” consisting of Bronze, Barcelona, and Chocolate Bronze;
(ii) Any products that have been improperly cleaned, exposed to corrosive air, hard water, outdoor use, and /or a natural disaster;
(iii) The crystal portions of any product; and,
(iv) Any additional expenses, including, but not limited to, shipping costs, labor costs and damages. The warranty applies to the product only.WARRANTY CLAIMS:
To make a limited lifetime or one (1) year warranty claim:1) Contact your authorized Alno, Inc. dealer and provide your proof of purchase.
2) Allow Alno, Inc. to inspect your product.
3) Upon inspection Alno, Inc. will determine if the product is defective and is within the warranties provided herein. Upon such determination Alno, Inc. will repair or replace the product with a like or similar item.
Warranty
BOCCHI Fireclay Sinks Lifetime Limited Warranty
BOCCHI warrants its fireclay kitchen, bar, and utility sinks, to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. Gloss reduction, scratching, staining and acid or alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear. This warranty applies only to BOCCHI fireclay kitchen, bar, and utility sinks installed in the United States of America, Canada or Mexico (North America). If a defect is found in normal residential use, BOCCHI will, at its election, repair, replace or make appropriate adjustment. Damage caused by accident, misuse, or abuse, such as dents and scratches after installation, is not covered by this warranty. Improper care and cleaning will void the warranty. Proof of purchase (original sales receipt) must be provided to BOCCHI with all warranty claims. BOCCHI is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of BOCCHI exceed the purchase price of the product.
If the fireclay kitchen, bar, or utility sink is used commercially or is installed outside of North America, BOCCHI Co. warrants the fireclay sink to be free from defects in material and workmanship for one (1) year from the date the product is installed, with all other terms of this warranty applying except duration. All other components other than the fireclay sink carry BOCCHI's one-year limited warranty unless otherwise specified.
BOCCHI Faucets One-Year Limited Warranty
BOCCHI warrants all aspects of the faucet or accessories ("Faucet"), (except non-chrome finishes) to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. This warranty applies only to BOCCHI faucets installed in North America. If a defect is found in normal residential use, BOCCHI will, at its election, repair, provide a replacement part or product, or make appropriate adjustment. Damage to a product caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty*. BOCCHI is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of BOCCHI exceed the purchase price of the Faucet.
If the Faucet is used commercially or is installed outside of North America, or if the finish is Brushed Nickel (BN) or Oil Rubbed Bronze (ORB) finish, BOCCHI warrants the Faucet to be free from defects in material and workmanship for one (1) year from the date the product is installed, under BOCCHI 's standard one-year limited warranty.
*DO NOT use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for chrome. This will void the warranty.
Limited Warranty Within The United States & Canada
Isenberg Bath Corp. (“Isenberg”) products have been manufactured under the highest standards of quality and workmanship.
Isenberg warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the “Warranty Period” for homeowners), that the Isenberg product that he/she has purchased will be defect free during normal use and all parts and finishes of this product will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 2 years from the original date of purchase (the “Warranty Period” for non-homeowners).
If the product should ever develop a defect during the Warranty Period, Isenberg will provide the parts necessary to put the product back in good working condition FREE OF CHARGE, under normal installation, use and service.
This warranty is subject to the limitations of liability noted below.
Limitations of Liability
This warranty is applicable only to Isenberg products purchased after 1st January, 2011 and shall be effective from the date of purchase as shown on the purchaser’s receipt. It applies only to Isenberg products purchased from Isenberg directly or from an Isenberg authorized dealer, and installed in the United States or Canada. This warranty is non-transferrable.
The Warranty Period for drain assemblies, bathroom hoses, hand-helds, kitchen hand sprays and kitchen hoses shall be limited to a period of 1 year from the original date of purchase.
This warranty is extensive in that it covers replacement of all defective parts and finishes, but these are the only two things that are covered. Damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or you, are excluded from this warranty.
Further, this warranty will not apply if you do not use the product in its entirety. If any part (including but not limited to a cartridge, hose, handle, o-ring, aerator, flow limiting restrict-or, etc.), is not installed, removed, or replaced by a non-genuine Isenberg part, this warranty will be voided.
Your sole and exclusive remedy, and Isenberg’s sole obligation, in case of a defective part or finish is to have Isenberg, at Isenberg’s sole option, repair or replace the defective part or finish. By way of example but not limitation, the following costs and expenses are not covered by this warranty: (i) labor costs for the removal, installation, re-installation, finishing or refinishing of the product, or defective part (or of building materials which must be removed, installed, reinstalled, finished or refinished in order to repair or replace the defective product or part); (ii) shipping and freight expenses required to return product to Isenberg. Repaired or replaced parts are individually warranted only under the same terms and for the remaining balance of the warranty period applicable to that part(s) which is/are repaired or replaced.
IN NO EVENT, WILL ISENBERG BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LABOR, REMOVAL, RE-INSTALLATION, REFINISHING, LOSS OF USE OF THE PRODUCT, LOSS OF PROFITS, LOSS OF REVENUE, LOST GOODWILL, CLAIMS OF EMOTIONAL DISTRESS, OR CLAIMS OF WARRANTY HOLDERS’ CUSTOMERS, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EVEN IF THIS WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL ISENBERG’S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER.
THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Compliance with Local Codes
Isenberg makes no representations that its products or its installation instructions comply with any or all local building or plumbing codes. It is your responsibility to determine local code compliance and correct usage. Isenberg strongly recommends using a licensed and insured plumber to install or service your Isenberg product.
Warranty Claims Contact Information
You may make a warranty claim or order replacement parts by calling Isenberg Bath’s Corporate office at +1-888-342-2284, or by writing to Isenberg Bath Corporation, P O BOX 630283, Irving TX 75063. Proof of purchase (original sales receipt) must accompany all warranty claims. To receive assistance or service under this warranty, you will be asked to provide a description of the problem, the model number of the product, your contact information, and the date of purchase. Isenberg may, at its option, also request that you, at your expense, mail the defective part or product to Isenberg for inspection.
Bio Bidet Warranty
Bio Bidet is firmly committed to providing our customers with best in class, reliable products through authorized dealers. Our policy is to honor product warranties and to perform services only on products purchased from an authorized Bio Bidet dealer and only accompanied by a receipt or proof of purchase. If you purchase a Bio Bidet product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Bio Bidet warranty will not be valid.
If you return an item to Bio Bidet for replacement, and that item is verified as either counterfeit or a product not manufactured by Bio Bidet, you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost. This cost will be a shipping and handling fee of $50. Shipments are sent via UPS only.
Unfortunately, there are some websites and dealers who claim to be authorized Bio Bidet resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Bio Bidet. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Bio Bidet product by ensuring that you only purchase Bio Bidet products from an authorized Bio Bidet dealer.
If you purchased a counterfeit product with a credit card, you may wish to contact your credit card company and dispute the charge. Bio Bidet will provide you with an email or letter identifying your product as a counterfeit to assist you in this.
For warranty service, please call toll free 847-458-2334, and we will guide you through the warranty service process.
Categorized Bidet Product Lines
5 Year Full Warranty:
Discovery DLS, Discovery DLX, Flow Faucets
- 100% Coverage of all parts and labor for the entire product for the five years from original date of purchase
3 Year Full Warranty:
Prodigy P770, Prodigy P700, Prodigy P500, BB-2000, DIB, A8, BB1700
- 100% Coverage of all parts and labor for the entire product for the three years from original date of purchase
3 Year Limited Warranty:
BB-1000, USPA 6800, BB-800
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
- 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
- 50% Coverage of all parts and labor for the entire product for the third year from original date of purchase
Two Year Limited Warranty:
BB-600, UB4800
- 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
- 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
One Year Warranty
Slim Three, Slim Two, Slim One, Slim Zero, SlimGlow, SlimEdge, Slim Twist, USPA A7, Ultimate 770, Ultimate 570, LW-1000, HD-7000, HD-5000 HD-4000, TA-100, BB-270, BB-70, A3, Pearl Sprayers, Elite 3, Essential & Travel Bidets.
Bio Bidet warrants its products to be free from manufacturing defects under normal use and service for a period as defined above from the purchase date. This warranty is extended only to the ORIGINAL PURCHASER.
Our obligations under this warranty are limited to repair or replacement, at Bio Bidet's option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Bio Bidet reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Bio Bidet will not charge for labor or parts in connection with warranty repairs or replacements. Bio Bidet is not responsible for the cost of removal, return and/or reinstallation of products.
This warranty does not apply to the following items:
- Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
- Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
- Damage or loss resulting from removal, improper repair, or modification of the product.
- Damage or loss resulting from sediments or foreign matter contained in a water system.
- Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment
This warranty gives you specific legal rights. You may have other rights which vary from state to state.
To obtain warranty repair service under this warranty, you must take the product or deliver it prepaid to a our service facility together with a letter stating the problem, or contact a distributor or products service contractor, or write directly to 7900 S Route 31 Crystal Lake IL 60014.
This written warranty is the only warranty made by Bio Bidet. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. We shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
Warning! We shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.
Return Policy
Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. Bio Bidet cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.
How to obtain service:
To obtain repair service under this warranty, you must contact us to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest authorized service center along with your RMA number and proof of purchase.
To obtain your RMA number and locate the service center location nearest you, call 847.458.2334.
To receive an RMA number or to speak with a customer service representative, please call 847.458.2334 or E-mail us at support@biobidet.com
SOLIDTECH - 2 YEAR WARRANTYThe 2 year warranty covers all defects in materials and from the date on which the owner originally purchased the product. This warranty is valid for the original owner only. This warranty does not apply to cases in which a product was incorrectly installed, nor to damage due to negligence, misuse, thermal shocks, cigarettes, flames, or other accidents. Any transformation or alteration made to a CANTRIO product automatically voids the warranty. The manufactures warranty is limited to repair or replacement (with a product of equal value) provided the claim is made directly to CANTRIO within the warranty period. Labor costs and any other expenses incurred by replacement of a CANTRIO product are not covered by the warranty.
WarrantyThis warranty relates to the bathtub shell, frame and finish. The finish’s warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear, sun fading or scouring due to cleaning. Different warranty periods apply. The tub and all its components including motors, electronic controls, waste and overflow, fittings and all plated finishes are covered by a limited one year warranty, subject to verification of the defect or malfunction. All labor and repair-related services are covered within the first 90 days of purchase. This warranty is non-transferable and applies only to the original owners stated on the original purchase order. Notification must be sent via certified mail to 5701 NW 35 Avenue. Miami, FL 33142. The manufacturer will not be responsible for any water damage to any structures or any property for any reason (including but not limited to manufacturer defects or improper installation). Manufacturer will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the purchased part or any part or parts of the system. This warranty shall not apply to any type of failure resulting from negligence, abuse, misuse, misapplication, improper installation, alteration or modification, chemical corrosion or improper maintenance. Every walk-in tub must be installed by a licensed plumber, electrician and/or contractor; Failure to do so will hereby void the warranty. There will be a charge for replacement parts or the replacement of the entire electrical unit if the defective unit is returned for any of the reasons listed above.
NOTE: Within the limited one year warranty, there will be a appropriate charge for any electrical and plated replacements parts, including shipping and handling charges.
Manufacturer reserves the sole authority to make any type of warranty changes at any time. The manufacturer will not be responsible for any warranty information that is being misrepresented by outside sources including dealers, retailers, distributors or contractors. Manufacturer does not warranty the installation, plumbing or electrical related connections, of any of our products including Walk-In Baths, shower pans or shower stalls. Improper or negligent installation of the product or other components, alteration made of, or alterations or medications to the system, may cause the product or the system to malfunction. Such problems are not covered by warranty. Manufacturer warranties the door seal for the life of the unit under normal use and conditions. This warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication, alternation, or medication or improper maintenance.
The replacement door seal will be issued to the end user and it will be the responsibility of the end user to determine the means of installation. Manufacturer will not be liable for any incidental expenses or material charges in connection with removal or replacement of the door seal.
NOTE: TO THE EXTEND PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. SPA WORLD CORP AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state/province to state province. All lawsuits must be filed in Miami-Dade County, Florida. Tub units are for residential use only. Requests for returns and / or changes must be made within 30 days of receipt of product. The product must be in its original packaging and received in saleable condition. All returns receive a 20% restocking fee plus all freight costs of the original shipment and return shipment to Meditub. All requests for returns must be approved by Meditub and have an assigned Return Merchandise Authorization number (RMA#).
TUBS and TOILETS
Limited Warranty Coverage
10 YEARS STRUCTURAL
BATH SHELL: Atlantis Tubs warrants its bath shells against loss of
water through the fiberglass laminate of the tub body as a result of a
defect in materials and workmanship, for a period of ten (10) years
from the purchase date.
10 YEARS SURFACE
The acrylic surface is warranted against blistering, cracking and
chipping resulting from a defect in the acrylic surface material for a
period of ten (10) years from the purchase date. SCRATCHES ARE
NOT COVERED UNDER WARRANTY.
1 YEAR PUMP • 1 YEAR BLOWER • 1 YEAR PARTS
PLUMBING AND EQUIPMENT
Atlantis Tubs warrants factory installed plumbing parts and fittings,
and electrical components to be free from defect in materials and
workmanship for a period of one (1) years from the purchase date, a
period of one (1) years from the purchase date for the pump, and a
period of one (1) years from the purchase date for the blower.
EXTENT OF WARRANTY/RESPONSIBILITY OF PURCHASER
This warranty applies only to original purchaser of the Atlantis Tubs.
Warranty Card must be signed and sent to Atlantis Tubs within ten
(10) days of purchase to activate warranty. Original purchaser must
establish, by dated sales slip, invoice or delivery receipt, the date of
purchase. The warranty applies to Atlantis Tubs manufactured after
October 1, 2010.
WARRANTY PERFORMANCE
In the event of any defect in workmanship or materials covered under
the terms of the “Bath Shell” warranty, Atlantis Tubs will repair the
defect and will be responsible for the labor cost incurred by its agent
in doing so. Travel, trip or mileage costs incurred by the authorized
agents are not covered under this warranty. Atlantis Tubs, at its sole
discretion, may elect to replace the defective bath. All costs involved
in replacing the unit are not covered under this warranty.
In the event of any malfunction or defect covered under the terms
of the “Plumbing and Equipment” warranty, Atlantis Tubs will repair
or replace the defective item for a period of one (1) years from the
purchase date for parts, a period of one (1) years from the purchase
date for the pump, a period of one (1) years from the purchase date
for the blower. Labor cost to repair an Atlantis Tubs is covered
for a period of ninety (90) days and must be performed by an
authorized agent of Atlantis Tubs. The purchaser is responsible to
provide adequate access to the equipment and plumbing. Any labor
costs attributed to removing decking or any other obstacle to
gain easy access to the equipment or plumbing are not covered.
Travel, trip or mileage costs incurred by the authorized agent for
in-home service are not covered under this warranty.
Written notice of any malfunction or defect must be given within ten
(10) days of the time it is discovered, to Atlantis Tubs, 5701 NW 35th
Avenue, Miami, Florida 33142. Atlantis Tubs reserves the right to
inspect the malfunction or defect on location.
RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the
installer or building contractor who acts on behalf of the user. They
are responsible for ensuring the unit is free of defect or damage.
Notices are placed on and in the unit and on the shipping carton
advising the installer of this responsibility. In the event of a problem,
the unit must not be installed. Atlantis Tubs is not responsible for
failures or damage that could have been discovered, repaired, or
avoided by proper inspection and testing prior to installation.
Damage occurring in transit is the responsibility of the carrier.
The user or installer MUST open the crate and inspect the unit
for damage when it is delivered. If damage is discovered, it must
be reported immediately to the seller and the carrier in writing,
and an inspection requested. Failure of the carrier to respond
should be reported to the seller and the carrier. Your freight
claims should be filed promptly thereafter.
LIMITATIONS AND EXCLUSIONS
This warranty does not cover any claim arising from abuse, misuse,
negligence, accident, improper installation or operations on the part
of the purchaser. This warranty is void if the Atlantis Tubs is subject
to alteration, or if repairs are attempted by anyone other than an
authorized agent of Atlantis Tubs. This warranty does not extend to
plumbing or components installed by dealers, installers or by any
party other than Atlantis Tubs.
Atlantis Tubs will not be liable for loss of use of the Atlantis Whirlpool
Bath, inconvenience, or any other incidental or consequential costs,
expense or damages. Please note that some states do not allow the
exclusion or limitation of incidental damages.
DISCLAIMER
Except as expressly provided, there shall be no warranty or obligation,
express or implied, oral or statutory. No dealer or other person has
the authority to make any warranties or representations concerning
Atlantis Tubs or its products. In no event shall Atlantis Tubs be held
responsible for any such warranties or representations.
OTHER RIGHTS
This warranty gives you specific legal rights, and you may have other
rights which may vary from state to state.
TECHNICAL SERVICE
Contact the retail seller or the local authorized warranty service
center. If you do not know who your local representatives are, contact
Atlantis Tubs Service Department at the address listed below, or call
866.588.8008.
WARRANTY
All Lexora products carry a 1-year manufacturer’s limited warranty. Proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. This warranty covers products that were properly installed by a licensed professional and used properly. If, under those circumstances, a Bell and Modern product has a manufacturer’s defect, Lexora will provide the parts necessary to resolve the issue free of charge. This includes a full replacement of the product if necessary, solely at the manufacturer’s discretion. If an item is defective upon receipt, do not install and contact Lexora immediately. Defective items that are knowingly installed will not qualify for free replacements.Damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol or other organic solvents — whether performed by a contractor, service company or yourself — are excluded from this warranty. Additionally, defects or damage caused by non-Lexora parts will void this warranty in its entirety.
Lexora will not be held responsible for labor charges and/or damage incurred during the installation, repair, or replacement of any Lexora product. Furthermore, the manufacturer shall not be held responsible for any incidental or consequential damages, losses and/or injury relating to the item(s). Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees — whether expressed or implied, statutory or otherwise — including without restriction those of merchantability or of fitness for use.
Depending on jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the aforementioned limitations or exclusions may not apply. This warranty affords you specific legal rights; you may have other rights which vary from state to state, province to province, and country to country.
All Lexora products (with the exception of our outdoor firepits) are designed for indoor use only. All warranties are non-transferable. Lexora will supply proper instructions for making warranty claims. Please contact us to start the warranty process.